Gambling operator TGP Europe will pay a £316,250 penalty for anti-money laundering and social responsibility failures, says the UK Gambling Commission.

The operator – which runs 19 websites – will also receive an official warning and have conditions added to its licence.

Social responsibility failures included allowing customers to continue to gamble after hitting multiple safer gambling alerts without intervention, relying on automated, as opposed to human, interactions when customers hit safer gambling alerts and not assessing the effectiveness of these interactions or whether additional steps were required such as a telephone interaction.

Anti-money laundering failures included not having a money laundering and terrorist financing risk assessment which adequately addressed risks, such as customers providing false or stolen identification documentation and risks linked to complex or unusually large transactions, not adequately considering and mitigating the money laundering risks posed by their business-to-business relationships and having ineffective policies and procedures in relation to due diligence undertaken prior to white label agreements.

Additional licence conditions setting out action the licensee must take to ensure thorough due diligence checks are conducted have been added to the operator’s licence.